Woolworths has issued a voluntary recall of its WBeauty Complete Clarifying Shampoo after testing detected bacterial contamination in a limited batch of the product.

The recall affects the 250ml WBeauty Complete Clarifying Shampoo, identified by SKU 6009233284823. Woolworths said the issue was first identified through its ongoing quality assurance processes, which prompted additional testing of the affected batch.

In a statement, the retailer said the recall followed its quality assurance processes, which identified an issue affecting a limited batch and prompted additional testing.

Further laboratory testing detected the presence of Pluralibacter gergoviae, a bacterium sometimes found in wet manufacturing environments and known to contaminate water-based cosmetic products.

Woolworths said the risk to healthy individuals is considered low. However, customers with weakened immune systems have been advised to stop using the shampoo because of the potential risk of bacterial infection.

“WBeauty Complete Clarifying Shampoo is sold in a single 250ml variant. The product has been removed from shelves, and customers who have purchased this product should return it to their nearest Woolworths store for a full refund, proof of purchase is not required,” the retailer said.

The product has been removed from Woolworths shelves, and customers who have purchased it are being urged to return it to their nearest Woolworths store.

Customers will receive a full refund, and Woolworths has confirmed that proof of purchase is not required.

The National Consumer Commission has also confirmed the recall, advising consumers to discontinue use of the affected product.

According to Woolworths, the shampoo is sold in a single 250ml variant. The retailer said product safety remains a priority and that the recall was initiated after its quality assurance processes identified an issue with the limited batch.

Customers who are unsure whether they have the affected product can check the SKU number, 6009233284823, against the product they purchased.

The recall comes as Woolworths continues to remove the affected shampoo from its stores while customers are given the opportunity to return the product for a refund.

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